Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Introduction to Our Practices
rinophira is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines what information we collect, how we use it, and the rights you have regarding your data. By using our website and services, you consent to the practices described here.
We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act. This policy applies to all interactions with our website, consultations, and communications. If you have questions or concerns, please contact us using the information provided below.
Information We Collect from You
We collect information necessary to provide our services and improve your experience. This includes information you provide directly and data collected automatically during your visit.
Information You Provide Directly
- • Contact details such as name, email address, phone number, and mailing address when you complete forms or reach out to us.
- • Financial information you share during consultations to help us understand your situation and provide appropriate guidance.
- • Communication preferences and any specific requests or questions you submit through our contact forms or during conversations.
- • Feedback, testimonials, or survey responses you voluntarily provide to help us improve our services and understand client experiences.
- • Account credentials if you create an account or access secure areas of our website for personalized services.
Information Collected Automatically
- • IP address, browser type, and device information when you visit our website for security and analytics purposes.
- • Pages visited, time spent on pages, and navigation patterns to understand how visitors use our site and improve functionality.
- • Cookies and similar technologies as described in our Cookie Policy to enhance your experience and remember your preferences.
- • Referral sources to understand how visitors find our website and which marketing efforts are most effective.
- • Location data based on your IP address to provide region-specific information and comply with local regulations.
How We Use Your Information
We use collected information to provide services, communicate with you, improve our offerings, and comply with legal obligations. Specific uses include:
- • Responding to your inquiries and scheduling consultations based on the information you provide through contact forms or calls.
- • Providing personalized financial planning guidance tailored to your situation, goals, and preferences as discussed during consultations.
- • Sending relevant communications about our services, updates, or information you've requested, with your consent where required.
- • Improving website functionality and user experience based on analytics data and feedback from visitors and clients.
- • Maintaining security and preventing fraud or unauthorized access to our systems and client information.
- • Complying with legal obligations, including record-keeping requirements and responding to lawful requests from authorities.
- • Conducting internal research and analysis to better understand client needs and enhance the quality of our services.
Our Commitment: We are committed to using your information responsibly and only for the purposes described in this policy. We do not sell your personal information to third parties. Your trust is essential to us.
How We Share Your Information
We do not sell or rent your personal information. We may share data with trusted partners who help us operate our business, as described below, and always in compliance with applicable privacy laws.
Trusted Service Providers
We work with third-party service providers who assist with website hosting, analytics, communication tools, and administrative tasks. These providers only access information necessary to perform their functions and are bound by confidentiality agreements to protect your data.
Legal Requirements and Protection
We may disclose information when required by law, in response to legal processes, or to protect our rights, safety, or property. This includes cooperating with regulatory authorities and law enforcement.
Aggregated and Anonymous Data
We may share aggregated, anonymized data that cannot identify individuals for research, marketing, or industry reporting purposes. This data does not reveal personal information about any specific user.
Your Privacy Rights and Choices
You have several rights regarding your personal information under Canadian law. We respect these rights and provide mechanisms for you to exercise them as outlined below.
- • Access: You can request a copy of the personal information we hold about you and details on how it's used.
- • Correction: You may request corrections to any inaccurate or incomplete personal information we maintain about you.
- • Deletion: You can request deletion of your personal information, subject to legal obligations requiring us to retain certain data.
- • Portability: You may request your information in a structured, commonly used format to transfer to another service provider.
- • Objection: You can object to certain uses of your information, including marketing communications, at any time.
- • Restriction: You may request limitations on how we process your information in certain circumstances.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we take security seriously.
Technical Security Measures
- • Encryption of data in transit and at rest using industry-standard protocols to prevent unauthorized interception or access.
- • Secure server infrastructure with firewalls, intrusion detection systems, and regular security monitoring to prevent breaches.
- • Regular software updates and patch management to address vulnerabilities and maintain system security over time.
- • Access controls and authentication requirements to ensure only authorized personnel can access sensitive information.
Organizational Security Practices
- • Staff training on privacy and data protection best practices to ensure everyone understands their responsibilities regarding client information.
- • Confidentiality agreements with employees and service providers to legally bind them to protect the information they access.
- • Regular security audits and assessments to identify potential risks and implement improvements to our protection measures.
- • Incident response procedures to address any security breaches promptly and minimize potential harm to affected individuals.
How Long We Keep Your Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of information and legal requirements.
- • Account information is retained while your account is active and for a period thereafter as required by law.
- • Consultation records and related information are kept for the duration of our relationship and several years afterward for reference purposes.
- • Communication records including emails and call logs are retained for a reasonable period to maintain service history.
- • Financial information is retained as required by applicable regulations and professional standards governing financial services.
- • Marketing preferences and communication history are retained until you withdraw consent or request deletion.
You may request deletion of your information at any time, subject to legal obligations requiring retention.
International Data Transfers
Your information is primarily stored and processed in Canada. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with Canadian privacy laws.
- • Service providers located outside Canada may have access to your information only as necessary to perform their functions.
- • We use contractual protections and other safeguards to ensure your data is protected when transferred internationally.
- • You have the right to information about international transfers and the protections in place for your data.
- • We comply with Canadian requirements for international data transfers and update our practices as regulations evolve.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and understand how visitors use our website. For detailed information about our cookie practices, please review our separate Cookie Policy.
Types of Cookies Used
- • Essential cookies enable core functionality and are necessary for the website to operate properly.
- • Performance cookies collect anonymous data about how visitors use our site to help us improve functionality.
- • Personalization cookies remember your preferences to provide a more customized experience during your visit.
- • Functionality cookies enable enhanced features and personalization based on your interactions with the site.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through appropriate channels.
- • Updates will be posted on this page with a revised effective date to ensure you're aware of current practices.
- • For material changes, we may provide additional notice through email or prominent website notifications.
- • Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
- • We encourage you to review this policy periodically to stay informed about how we protect your information.
Previous versions of this policy are available upon request for your review and reference.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out using the contact information below.
rinophira
204 Saint-Sacrement Street, Montreal, QC H2Y 3S7 Canada
Phone: +1 (112) 940-9800
Email: content@rinophira.world
This Privacy Policy was last updated on September 26, 2025.
This policy is effective as of September 26, 2025.